Used car fraud

A Message on Deceptive Emails and Websites

Spoof emails are a growing trend on the Web. Protect yourself against fraud and know how to spot a spoof.

What are spoof emails?

Spoof emails are fake emails sent by spammers. These emails appear to be from a popular website or company and ask customers to disclose personal information, including the kind that can lead to identity theft. Senders of spoof emails often:

  • Include a well-known company's logo and email greeting.
  • Use a fake email address that includes the company's name.
  • Provide links inside the email to a bogus website that appears to be legitimate.
  • Request sensitive personal information, such as financial account information.
  • Urge recipients to wire money or send payment.

Have Used Car Trader customers received spoof emails?

Spoof emails are a common problem for online services. Unfortunately, our company is not immune from this type of fraud. Some of our customers have reported receiving spoof emails from senders posing as Used Car Trader representatives. These spoof emails urge our sellers and buyers to:

  • Complete the sale or purchase of a vehicle listed on our site.
  • Wire money for some type of bogus deposit.
  • Reveal financial account information to the sender.
  • Pay money to claim a bogus sweepstakes prize.

How can I spot a spoof email? Rule number one: use common sense. And keep in mind:

  • If the email describes a deal that is too good to be true, it probably is.
  • If an email that appears to come from Used Car Trader solicits a payment or financial account information, it's a scam.
  • If an email refers to some program or service that is not clearly described on our website, it's probably a spoof.

You'll be more likely to spot a spoof email if you know what we do and don't do on our website:

  • We don't get involved in transactions between buyers and sellers. We'll never send you email urging you to complete the sale or purchase of a vehicle listed on our site. We won't ask you for a deposit or for information about how you intend to pay for a vehicle.
  • We don't verify information about buyers or sellers. We won't send email assuring you that a transaction is secure or that we've verified information about a particular buyer, seller or listing. Watch out for spoof emails that describe so-called "preferred" or "pre-approved" buyer or seller programs. We don't offer such programs.
  • We don't offer escrow services. We're not affiliated with nor do we endorse any escrow services. Avoid any escrow website that states or implies that it's affiliated with us.
  • We don't warehouse or ship vehicles for sellers. We'll never ask you for a deposit or payment for the purchase or shipment of a vehicle supposedly stored in an Used Car Trader warehouse - it doesn't exist!
  • We don't require payment to enter a sweepstakes or claim a prize. From time to time, we may offer promotional contests. But we'll never require you to pay any money or reveal financial account information to enter a contest or receive a prize.

What should I do if I receive a suspicious email?

If you receive a suspicious email that appears to come from Used Car Trader:

Don't just delete it! Report it to us first.

Forward any suspicious email message you receive via this link.